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| FREQUENTLY ASKED QUESTIONS These are some of the questions we get asked most often. Click on any of the questions below for the answer. If your question still isn't answered, please go to our Contact Us page, or email us and we'll try to give you the information you wish.
What is the goal for the CUSHMAKER.com site? It is our intent to advertise and make available both our seating products and custom fabricated services to qualified dealers via conventional and internet commerce.At the same time we offer an opportunity for interested parties to obtain additional information and insight to the Seating & Mobility Industry via the free area of our website. Finally, for those just getting started in the industry -or anyone wishing to expand their knowledge- we intend to offer an ever growing pool of information and resources for the custom seating industry by way of a secure access website arena. What is it that makes your Products so unique?
We
are the only custom seating manufacturer that builds a system from
the ground up for each and every order we process.
Except for the hardware and fasteners none of the elements
of the seat or back are pre-made or mass produced. Each ABS shell
and plywood base is cut specifically to conform to the dealer’s
specifications regarding the wheelchair frame, contours of the mold,
drawings or any other details provided. You’ll notice from
our portfolios that each system is
uniquely different and extensively detailed both inside and out.
We stand behind our work 100%. Can you explain your fabrication techniques in more detail? There are literally no limitations to the shapes and contours that we can build into our products. When working from either a plaster mold or digitized carving we first determine how the system will be installed to the mobility base. From there we design patterns for both the seat base and backrest shell. The computer images are then detailed to conform to specific requests made by the dealer or/and the requirements of the attaching components. The final drawings are then converted to machine code and cut by our CNC router. The foam lamination process and the detailing of digitized carvings is handled by expert technicians. Each technician follows very specific formulas and quality control guidelines. Once completed the entire order is assembled and prepared for upholstery or shipped to the dealer for a trial fitting. Since many of the clients are severely, orthopedically involved, we encourage trial fittings to ensure a high quality end product. How do I know that your product is right for my client? We expect our dealers to be very well versed on the subjects of mobility aids, skin management and custom seating. We also expect that each dealer will make decisions in conjunction with medical professionals who are familiar with their client’s disability and history. Additionally, by offering the opportunity for a trail fitting the dealer and therapist can further confirm that their original recommendations and subsequent adjustments are appropriate for their client’s present and future needs.CUSHMAKER.com does not make any such determination for the end user nor do we involve ourselves in specific medical management decisions. Can a consumer buy directly from Cushmaker.com? No! In fact, we don’t sell to all Homecare or DME dealers either. We only sell our products through Certified Rehab Specialists. To ensure our dealer’s qualifications we require the submission of a dealer profile to helps us verify that only capable and informed personnel handle our products and will in turn effectively determine a consumers needs with the aid of appropriate medical personnel. What are the shipping costs for my order? Order valued at $500.00 or more are shipped UPS Ground Service at no cost to the dealer. Special shipping arrangements and orders under $500.00 value are shipped and invoiced at dealer cost. Speak with our Customer Service Department for details. |
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